Overview
Remote 3rd Line Engineer - Managed Print Solutions at TieTalent. This fully remote role involves remotely resolving printing, network, and services issues for Apogee and HP clients with a focus on efficient customer service and exceeding client expectations.
Key Responsibilities
* Timely communication with clients on incident progress and changes
* Investigate and resolve software faults related to print, scan, fax, and network issues
* Respond to P1 outages within SLA timescales and produce Major Incident reports
* Collaborate with HP Support teams to provide technical support
* Take ownership of escalated calls and manage them through to resolution
* Ensure client satisfaction and escalate service requests as needed
* Contribute to technical knowledge base and stay updated on managed print solutions
* Working pattern: Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based, with attendance at offices periodically for team meetings and training.
Flexibility
We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Technology, Information and Internet
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