To assist the Retail Store Manager of The Union Shop with the delivery of an efficient, effective, customer led service. In addition, support the operation of any agreed satellite and pop-up retail units operated under The Union Shop brand across campus. The post holder will ensure the highest levels of customer care are achieved, sufficient staff levels are maintained and that health & safety is achieved at the highest standard. The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria: GCSE English and Maths at Grade C or above (or equivalent) or NVQ Level 2 Administration. A minimum of two years experience in a similar role and relevant retail environment. Experience in a customer service environment. Experience of supervising staff, including design of staff rotas. Experience of using relevant computer packages such as Microsoft Office, email and internet. Experience of back-office management of EPoS system. Experience of stock and waste management. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.