IT Support Engineer (Level 2 - Deskside Support)
London, W1S
£140 per day (inside IR35 - Umbrella only)
Contract Dates: 11th August - 22nd August, 27th August, and 29th August
Overview:
We're looking for a proactive and friendly Level 2 Deskside Support Engineer to provide on-site IT support during a short-term cover period. You'll be the go-to face for users needing assistance, so confidence, approachability, and initiative are key.
Key Responsibilities:
* Provide deskside Level 2 support for users across hardware, software, and peripheral issues
* Floor-walk to check in with users and proactively resolve IT concerns
* Act as the first point of contact for any on-site IT-related issues
* Log, update, and resolve tickets in a timely manner
* Support Microsoft 365 and other standard office applications
* Prepare, deploy, and maintain user equipment (eg laptops, docking stations)
* Liaise with the wider IT team for escalations or follow-up tasks
Requirements:
* Proven experience in a Level 2 support or deskside engineer role
* Good knowledge of Windows 10/11, Microsoft 365, and standard business tools
* Strong interpersonal and communication skills
* A proactive, can-do approach with a focus on user satisfaction
* Able to commit to the specified dates