Job description
Job Title: Control Room Operator
Salary: £ p/h
Shift Pattern: Monday-Friday 8am-4pm
Looking for a role where you can make a real impact? We're offering an exciting new contract position as a Security Control Room Operator. If you're attentive, calm under pressure, and enjoy working in a fast-paced security environment, this is the ideal opportunity for you.
About the Role
As our Control Room Operator, you'll be the eyes and ears of our security team. Working from our state-of-the-art control room, you'll handle vital tasks such as access control, updating and issuing access cards, alarm monitoring, and managing CCTV footage requests and downloads. You'll also be responsible for ordering new and replacement security devices, supporting one-off requests from staff, and making sure all jobs are logged and tracked in our ticketing system. This role requires technical know-how, great communication skills, and a sharp, problem-solving mindset.
Main Responsibilities
1. Oversee access to all premises, making sure only authorised people enter secure areas; respond quickly to access enquiries.
2. Update, issue, and manage access cards for staff and contractors, ensuring all records are accurate and up to date.
3. Keep a close eye on alarms throughout our facilities, reacting swiftly to incidents and coordinating responses as needed.
4. Handle CCTV footage requests, downloading and reviewing material as required, always following data protection policies.
5. Order new and replacement security devices, track inventory, and ensure timely distribution across the organisation.
6. Respond to ad hoc requests from colleagues, remaining flexible and focused on excellent service.
7. Log all tasks, incidents, and requests in the ticketing portal, tracking progress and ensuring updates are communicated.
8. Assist with regular reporting on control room activities and incident resolution for management.
9. Maintain strict compliance with company procedures and external regulations.
Skills and Experience
10. Experience in a security control room or similar environment is a plus.
11. Confident with technology, including access control systems, CCTV software, and ticketing platforms.
12. Clear and effective communication, both written and spoken.
13. Keen attention to detail and strong problem-solving abilities.
14. Ability to work under pressure and handle multiple tasks at once.
15. High standards of integrity, confidentiality, and professionalism.
16. Competence with common office software and a quick learner with new systems.
17. Capable of working independently or as part of a team.
Personal Qualities
18. Punctual, reliable, and trustworthy.
19. Proactive and resourceful, with a genuine interest in security.
20. Dedicated to providing the best customer service and supporting your colleagues.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.