An excellent career opportunity is currently available for a Technology Service Specialist within the Technical Services department of UOP's Lifecycle Solutions and Technologies (LST) business unit located in Des Plaines, US. This position plays a key role in completing the transfer of UOP's technology in order to keep UOP-licensed or UOP-designed units operating safely & profitably. There is regular interaction with UOP's external customers and with UOP. Hybrid Work Module 3 days from Office and 2 days from home.
Honeywell
As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that help reduce emissions, and delivers innovative renewable materials to our customers across industries.
Powering the Future of Energy Transition, Sustainable Materials & Advanced Chemistry, and Petrochemicals.
Key Responsibilities
1. Establish strong customer relationships through frequent direct contact and service delivery that helps to maintain and grow value for both our customers and UOP. Become knowledgeable about the customers' refinery configuration, their operating goals and strategies, and how UOP products and services fit or could fit into these. Ensure successful service delivery to existing customers and deliver on contractual obligations.
2. Manage the troubleshooting efforts for the assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction. Support unit start-ups and catalyst reloads, discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support.
3. Become the Trusted Advisor for the customers and be the customers’ gateway into UOP, providing the background and context needed to allow UOP to deliver the high value solutions
4. Grow UOP Service revenue by prospecting, promoting and winning digital Service Offerings for your assigned customers. Work in tandem with Account Manager and Business to maintain a detailed account plan.
5. Work closely with other functions in UOP to deliver and grow UOP revenue utilizing UOP's full portfolio of Integrated Solutions including products and service offerings. Identify opportunities for customer value creation by developing business leads for all parts of UOP.
6. Develop broad-based technical and economics knowledge of the Refining and Petrochemical business and the local market issues for assigned customer sites. Develop an understanding of key stakeholders and buying influencers, decision-making framework, and within the customer organization, particularly at the refinery manager Technical and Operations Managers levels
7. Direct accountability for management of service agreements assigned. Responsibility includes administration of the agreement itself, including tracking of contractual hours and obligations.
8. Travel accounts for between 30%-50% of the job.
Must Have Skills
9. Bachelor’s degree in chemical engineering with 15+ years’ experience in FCC, Alkylation & Treating gained from UOP Field Operating Service, UOP Engineering or a Refinery in process operations, technical services, or engineering design.
We Value
10. Additional experience with at least one of the following UOP technologies (MTO/OCP/RTP).
11. Demonstrate communication and interpersonal skills. Effective problem-solving skills
12. Good presentation skills. MS Office computer skills. Good organization skills. Ability to work independently and handle a multitude of tasks concurrently
13. Basic knowledge of one or more of the technologies listed above includes their equipment and operations.
Our offer
14. Opportunities for professional development and career advancement.
15. A dynamic and inclusive work environment that fosters innovation and growth.
16. A culture that fosters inclusion, diversity, and innovation in an international work environment
17. Market specific training and ongoing personal development.
18. Experienced leaders to support your professional development
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt