1. Starting Immediately
2. Permanent position paying up to £33,000
About Our Client
Nestled just outside Winchester, our client is a thriving enterprise specialising in an exclusive array of dental-care treasures designed especially for children. From baby essentials to health and beauty must-haves, our diverse product range caters to a global audience, including esteemed partners, national retailers, and of course, the cherished end-consumers. With exponential growth in sales over the past two years, we're on the lookout for a vibrant E-Commerce Administrator to join our high-octane team, reporting directly to our esteemed Global Sales Manager.
Job Description
The key responsibilities for the Ecommerce Administrator Role is someone with: Stock Management:
3. Maintain precise stock records for our office warehouse.
4. Coordinate stock transfers to uphold optimal inventory levels.
5. Ensure accuracy in stock data within our ERP system (Bright pearl).
6. Keep a watchful eye on stock levels across all Amazon channels and collaborate with the Global Sales Manager.
7. Conduct annual office stock takes and manage office supply inventory.
8. Handle shipment of product samples, transfers, and sales orders via DHL as needed.
9. Assist with stock re-work when necessary.
Administration and E-Commerce Platforms:
10. Utilise Bright pearl for seamless order and transfer processing.
11. Ensure smooth day-to-day operations on Amazon platforms.
12. Address and resolve cases on Amazon promptly.
13. Maintain brand-aligned listings and report any issues to senior management.
14. Troubleshoot daily on Amazon to mitigate roadblocks.
15. Monitor marketplace platforms diligently to ensure timely and accurate order processing.
16. Process all e-commerce orders on a daily basis, Monday through Friday.
Reporting:
17. Compile weekly sales reports for Amazon.
18. Generate marketplace sales reports as required.
19. Monitor and report product issues or faults highlighted by customer service to the Global Sales Manager.
Customer Service:
20. Uphold excellent customer service standards across the board.
21. Investigate and resolve customer concerns or complaints promptly.
General Administration:
22. Keep meticulous sales records and customer data.
23. Support the sales team with various projects and tasks.
24. Ensure a well-equipped work space for order processing.
25. Contribute to fostering positive business relationships.
26. Fulfil other duties as assigned by the wider business.
Personal Requirements:
27. Proven experience in sales administration or operations.
28. Familiarity with sales or ERP management software.
29. Amazon and marketplace administration experience is advantageous.
30. Proficiency in Microsoft Office, particularly Excel.
31. Strong analytically and data management skills.
32. Excellent communication and problem-solving abilities.
33. Self-motivated, enthusiastic, and adaptable.
34. Outstanding organisational and multitasking skills.
35. Attention to detail and a quick learner.
36. Team player with a can-do attitude.
The Successful Applicant
The successful candidate for the Ecommerce Administrator role is someone that looks like:
37. Must have proven sales administration or operational experience (3years or more ideally)
38. Experience using sales or ERP management software
39. Amazon and Marketplace administration experience an advantage
40. Strong Microsoft Office skills, especially in Excel.
41. Strong Analytically and Data Management skills
42. Strong communication skills
43. Can do attitude, ownership of tasks start to finish, outside the box thinking
44. Self-motivated & enthusiastic
45. Ability to prioritise and multi-task
46. Excellent organisation and planning skills
47. Attention to detail
48. Patience
49. Quick learner
What's on Offer
The candidate for the Ecommerce Administrator role will receive:
50. 28 days holiday plus bank holidays.
51. Birthday day off in addition to holiday allowance.
52. A close-knit, supportive team environment.
53. Competitive salary commensurate with experience.