Overview
Join to apply for the Online Assistant role at Sainsbury's. Our stores are fast-paced environments where no two days are the same and food is our passion. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility
* You must be above the school-leaver age in your country (School leaving age - GOV.UK).
* If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
* You must have Right to Work eligibility in the UK.
What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock.
* Using a handset to plan your route around the store, decide what to select and manage time targets for each shop.
* Working behind the scenes with customer queries, processing orders and helping to load the vans for Home Delivery Drivers.
* Serving customers with questions and proactively offering help.
* Building knowledge about products, services and promotions to provide recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague
* Comfortable with early starts (many shifts start at 4am) and able to thrive in a fast-paced, physical environment.
* Friendly and welcoming with enthusiasm for helping customers.
* Proactive in solving problems, taking ownership of tasks, and working well in a team or independently as needed.
* Committed to high standards, flexible across the store, and eager to learn new skills and tools.
* Capable of learning to use digital tools and handling physical tasks (e.g., moving shopping containers up to 15kg).
* Attention to detail to keep the store clean and create the best shopping experience for customers.
Benefits
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every payday.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
* Pension – employer contributions matched between 4% and 7.5%.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts on gym memberships, restaurants, holidays, vouchers, and more.
* Wellbeing support including free access to Employee Assistance Programme.
Additional information
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are an inclusive place to work and shop, committed to providing development opportunities, mentorship, training, and career progression. If you require any reasonable adjustments during the application or interview stages, please let us know and we will support you.
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