The Role:
As a Service Manager you will provide support to the Directorates working to deliver a great service.
You will work with the IT Business Partners to identify the needs of the business, which will encompass project ideas, change requests, new or improved services and business changes.
The Service Manager will also own, maintain, and seek efficiencies for the wider service portfolio which will include support for the Strategic Service Portfolio.
What you’ll do:
You will develop a strong understanding of the integrated IT services that underpin the delivery of corporate technologies, ensuring these services work together effectively to meet organisational needs. By engaging with the wider IT community, you will help secure the right support and expertise to deliver an optimised, resilient service that enables the business to operate efficiently and securely.
You will also build and maintain knowledge of IT system suppliers, evaluating product roadmaps to understand their potential impact on the organisation and identify opportunities for service improvement or product development. Working closely with IT colleagues and Directorate contacts, you will champion the Trusted Advisor role, coordinating resources across multiple IT teams to promote collaboration and ensure services are delivered in an effective way.
What we’re looking for:
We’re looking for someone with experience in service management or service delivery, ideally within an IT environment. Comfortable working in a service‑focused role and understanding how effective delivery supports wider organisational goals is key.
You’ll have the ability to understand and clarify stakeholder requirements, helping to determine the appropriate service response, urgency, impact, and priority. Strong interpersonal skills are essential, along with the confidence to negotiate, influence, and build positive relationships with a wide range of stakeholders.
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