Job Description Job title: Commercial Property Claims Handler Salary: £30,000 Location: Warwickshire PURPOSE OF ROLE We’re working with a well-established insurance broker to recruit a Claims Handler to manage a range of commercial claims. The role focuses on delivering efficient, accurate claims handling and maintaining strong client relationships throughout the process. RESPONSIBILITIES Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL Act as the main point of contact for clients during the claims lifecycle Liaise with insurers, loss adjusters, and suppliers to secure fair settlements Process claims within delegated authority, escalating complex cases as needed Maintain accurate claims records and documentation Support internal reviews, audits, and insurer meetings DAY-TO-DAY Manage a portfolio of open claims, ensuring timely updates and resolution Communicate regularly with clients, insurers, and stakeholders Review claim reports, estimates, and supporting documents Keep internal systems and diaries up to date Attend team meetings and contribute to process improvements EXPERIENCE Previous experience in handling property or commercial claims is essential Familiarity with delegated authority limits Exposure to other commercial lines or specialist claims would be desirable Experience supporting audit or compliance processes is a plus SKILLS Clear communicator with strong negotiation ability Able to interpret policy wordings and explain outcomes to clients Organised, detail-oriented, and able to manage multiple claims Confident using claims systems and Microsoft Office Client-focused with a proactive, problem-solving approach Works well in a team and supports knowledge-sharing If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk