Part Time Client Advisor Valentino
Overview
Job Mission:
Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion
rate, cross selling, AVT, upselling, strategic zoning)
Responsibilities
Main Duties and Responsibilities:
Client
• Master the Client Journey
• Create Customer emotion and desire
• Engage existing and prospect clients as per weekly plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale,
welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones
• Engage the client through every selling opportunity - walk in, private appointment, phone
consignments
• Actively participates to the sales in partnership and OTO appointment routine
Operations and Visual
• Deal with all sales and after sales activities (boutique returns, end of season, customer returns,
repairs, complaints
• Ensure product good maintenance, replenishment on the floor
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant
information to store management.
• Where an Ops HC is not present takes an active part to the execution of operational tasks
(including shipping/receiving
Qualifications
Key competencies
• Incorporate greater human touch & empathy in engagement, shows emotional closeness
• Believe in the brand story and mission
• Embody the new brand values and attitude
• Informed about what's happening in the brand (global and local) universe
• Transactional: performs actions and task needed to respond to
client requests and enable the sales
• Commercial: applies consultative selling skills to secure "close the sales", "up-sell" and "cross-sell"
• Branding: enriches the experience and perceived value with brand storytelling; embodies the brand
tone of voice, attitude and ethos
• Relational: establishes human connections with customers, emphatically adapting to the
individually and situation
• Emotional: ineluctably, primes emotions that influence customer's attitude, cognition and behavior