It technician

About Us

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specializing exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

The Role

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day‑to‑day and long‑term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities

• Administration of in‑house software
• Desktop support and troubleshooting in Windows 10 environments
• Support for deployed printers, scanners and other peripherals across the network
• Support for company mobile phones or other mobile devices
• Support for the company telecoms system
• Maintain a comprehensive asset register
• Support for security systems linked to the IT network
• Occasional travel to the branch office (Liverpool) on an ad‑hoc basis

Person Specification

• A minimum of 12 months experience working within IT support
• Knowledge of Windows‑based operating systems and troubleshooting common problems
• Understanding of network infrastructure and technology
• Understanding of computer hardware and peripherals
• Analytical and problem‑solving skills across a broad spectrum of ICT disciplines
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
• Excellent organisational and time‑management skills
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver
• Knowledge of Proclaim case management and experience with the software provider Eclipse would be a distinct advantage
• Desirable experience with IP telephone systems such as RingCentral
• Experience working in the legal industry is advantageous

Salary & Hours

• Salary up to £30,000, dependent on experience
• Working hours: 9:30 am to 6:30 pm Monday‑Thursday and 9:30 am to 6 pm Friday

Benefits

On‑site Working

23 days holiday (rising to 26 days, plus bank/public holidays)

Extra Holidays

3 holiday buy‑backs and an extra day for your birthday after the service‑length requirement

Looking After Your Health

Private medical insurance available after 2 years of service, annual flu jab and Employee Assistance Programme

Looking After Your Well‑being

24/7 onsite gym, netball/football team, a 10 km Manchester team and more

Work Life / Balance

Active social committee with generous departmental and firm‑wide social budget

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario‑based questioning.