Location
: Coventry
Industry:
Military / Aviation
Contract:
FTC - 12 months
Key Responsibilities:
* Manage and monitor the Salesforce inbox for two internal teams.
* Update, assign, and route case details using Salesforce.
* Coordinate with documentation team to ensure requested documents are uploaded and accessible.
* Screen and support customer inquiries and sign-ups.
* Support the migration of technical publication documents.
* Edit and update technical publications in an SGML environment.
* Develop and modify technical illustrations using IsoDraw.
* Support documentation updates for platforms.
Desirable Qualifications:
* Experience with Salesforce administration and case management.
* Proficiency in Arbortext or FrameMaker.
* Experience with IsoDraw for technical illustrations.
* Experience migrating documentation - advantage.
* Ability to collaborate with cross-functional teams and manage multiple priorities.
* This position requires security clearance and is therefore only open to UK citizens (no sponsorship is provided now or in the future).