Pay, benefits and more: We’re looking to offer a salary of up to £90,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you’ll do on a typical day: Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK * Act as a primary point of contact between the customer, GXO IT teams and service providers in the customer SIAM model. Manage incident escalations, ensuring the timely resolution of critical incidents * Participate in the project management process as the overall service owner to ensure changes to services are implemented successfully and transitioned from implementation to operational status, ensuring a smooth handover and continuity of service * Build and maintain strong relationships with key customers and business stakeholders, understanding their needs and ensuring IT services support business objectives * Proactively identify opportunities where IT can add value to the customer and business and drive initiatives to capitalise on them What you need to succeed at GXO: * Experienced in managing and delivering customer facing IT application services within a SIAM framework * Proven experience in designing and building customer facing IT service delivery and management solutions, ideally within logistics or manufacturing industries * Degree in Information Technology, Computer Science, Service Management, or related relevant industry experience * ITIL v4 Certification * Strong leadership skills with a track record of managing and developing high-performing teams * Strong analytical and problem-solving skills, with a focus on delivering results