JOB TITLE: RETAIL MANAGER DEPARTMENT: RETAIL OPERATIONS LOCATION: Drake Circus, Plymouth REPORTING TO: CENTRE DIRECTOR TYPE OF CONTRACT: Full Time, Permanent PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE Listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative, and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land! THE ROLE As part of the Plymouth Estates Incident Duty Management team, the role will establish strong working relationships with all occupiers, with a view to obtaining valuable intelligence and assisting them in driving performance. The role will be organised and able to analyse data and present to a varied audience WHAT YOU’LL DO Provide a high standard of retailer engagement: Responsible for obtaining intelligence and sales numbers for all our occupiers. Analysing the data to produce intelligent internal reports and presentations. Develop a rolling 12-month communications strategy for our occupiers using, meetings, our internal intranet and other innovative ways, with a view to improving our occupier engagement scores. Ensure that all occupier documentation including the handbook are regularly reviewed and that all occupiers are compliant. Working with the surveyor and mall managers to ensure that all retailers are lease compliant, have the relevant support from each department to enable them to trade successfully, understand the estate emergency plans and are providing the relevant safety information. Responsible for the successful launch of all new occupiers within the estate. Working with other departments and external agencies, produce and deliver an occupier support package for the estate. Deliver occupier inductions and quarterly presentations. Collating information from the relevant departments to ensure a high-quality presentation is delivered. Work with the marketing manager to provide retail content for social media, estate events and feed into the centre’s marketing plan to ensure it supports our occupiers. Identify underperforming retailers, then working with the marketing manager, assisting them with advice and an action plan to improve performance. Working with the central team, oversee the estates commercial bookings ensuring high quality delivery whilst driving income. This includes storage use, income. Reduce vacancy by supporting the leasing team with viewings and delivering vacant unit cost mitigation As a duty incident management., oversee the safe running of the estate when required following the set procedures and escalation processes. Having a good understanding of your role within the company’s health and safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel / visitors. Overseeing the delivery of the duty logistics function across the wider team. Undertake any other duties as deemed necessary by the centre director. ABOUT YOU Experienced Retail or Hospitality Management background. Advanced Microsoft Office Excel and Power Point. Articulate Communicator – both verbal and written Confident & initiative-taking multi-tasker A proactive and organised problem solver. An ability to demonstrate professionalism, discretion, and confidentiality always. OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website. Bring your whole self Listen & Understand Smarter together Build for the future Deliver at pace A REWARDING PLACE TO BE Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. LI-Onsite Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.