??Customer Success Manager (Mandarin & English) Supply Chain SaaS | Must be Fluent In Mandarin and English Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience: 3 years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chainsfrom sourcing to deliveryby saving time, cutting costs, and unlocking powerful insights. Were looking for a Customer Success Manager whos passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If youre a natural communicator, a strategic thinker, and fluent in both Mandarin and English, wed love to hear from you. ?? What Youll Be Doing Own the post-sale customer journeyonboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educate users and drive engagement through training and support Continuously improve internal processes to enhance the customer experience ? What Were Looking For 3 years of experience managing customer relationships Strong communication skillsyou can simplify complex workflows Empathy, resourcefulness, and a solutions-focused mindset Comfortable with ambiguity and juggling multiple priorities Fluent in Mandarin and English Location Edinburgh, UK Rate/Salary 150.00 - 165.00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.