About the Role
We are seeking a highly experienced Claims Manager to lead our dynamic team in a fast-paced brokerage environment. This role requires a confident and strategic professional to oversee the claims operation, drive performance, and provide exceptional client service.
Key Responsibilities
* Supervise, mentor, and coach a team of claims handlers
* Review individual performance and provide constructive feedback
* Manage team workload and allocate resources effectively
* Identify training needs and support professional development
* Ensure timely and accurate claims processing
* Maintain compliance with internal policies and external regulations
* Resolve escalated complaints with professionalism and empathy
* Conduct regular audits and implement quality control measures
* Analyse performance data to identify trends and improvement opportunities
* Collaborate with other departments to streamline processes
What We're Looking For
* Proven experience in claims management within the insurance industry
* Strong leadership and coaching skills
* Excellent communication and problem-solving abilities
* A passion for continuous improvement and client satisfaction
* Knowledge of industry regulations and best practises
Location
Southport (Office-based)
Salary
Circa £45,000
Hours
Monday to Friday, 9am-5pm
Overview
In this role, you will be responsible for supervising, mentoring, and coaching a team of claims handlers. You will also review individual performance and provide constructive feedback, manage team workload and allocate resources effectively, identify training needs, and support professional development. Additionally, you will ensure timely and accurate claims processing while maintaining compliance with internal policies and external regulations. As the go‑to expert for complex claims and escalations, you will also be responsible for resolving escalated complaints with professionalism and empathy, conducting regular audits, and implementing quality control measures. Moreover, you will analyse performance data to identify trends and improvement opportunities and collaborate with other departments to streamline processes.
What We Offer
* Competitive salary circa £45,000
* Supportive, collaborative team culture
* Opportunity to shape and grow a high‑performing claims function
* Career development and training opportunities
Ready to lead with impact? Apply now and bring your expertise to a brokerage that values precision, people, and progress.
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