KEY DUTIES AND RESPONSIBILITIES INCLUDE: • Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. • Provide excellent customer care to all visitors with an enthusiastic attitude. • Provide information, guidance and assistance to all visitors. • Actively encourage visitors to make donations. • Support both the immediate and wider teams within the museum - in particular assisting with the set up for events and activities, and helping the IMAG café staff. • Work on a rota basis, including regular weekend and bank holiday working, and occasionally in the evening. • Ensure the museum environment is cared for – buildings, artefacts and all facilities are kept clean and tidy. • Ensure that day-to-day activities and procedures are carried out safely, and to undertake training in line with High Life Highland’s Health and Safety requirements. • Undertake retail duties in the museum shop - to keep it clean, tidy and restocked. • Carry out daily and weekly checks in line with requirements for collections care. • Pursue continuous professional development and contribute to the continuous improvement of Inverness Museum and Art Gallery and High Life Highland as a whole. • Attend and undertake any training online or in person. • Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. • Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Inverness Museum and Art Gallery team.