Better places, thriving communities.
Role: Service Support Manager
Hours: 40 per week
Location: Inverness and Highlands
We are looking for a Service Support Manager who will deliver excellent service standards, meet SLA agreements, and adhere to cleaning specifications and compliance procedures.
Role Responsibilities
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Required Qualifications
* Previous management experience in soft services/cleaning within facilities management.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
Benefits
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform (extra holidays, insurance, dental care, technology products).
* High street discounts through MiDeals, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, Mitie Matching Share Plan.
* Recognition with Mitie Stars, cash prizes, potential £10,000 top prize.
* Training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.
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