Front of House Manager - Old Trafford, Greater Manchester Salary: Up to £35,000 per annum Location Description Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities and event spaces, all designed to take the experience to the next level. The culture of Hotel Football is what truly sets it apart from other hotels. We believe in a world-class, welcoming service, where guests can relax as if they were at home, while still receiving top class treatment from our team. Job Description We’re looking for a proactive and hands-on Front of House Manager to lead and inspire our teams. This is a high-energy, guest-facing role where no two days are the same. You’ll ensure smooth day-to-day operations, set the standard for guest service, and be the go-to person for both your team and our guests. Key Responsibilities Lead and oversee the daily operation of Reception, Reservations and Nights. Be visible and present during peak periods, including weekends, holidays and matchdays. Deliver exceptional guest experiences, handling feedback (positive and negative) with professionalism and care. Train, mentor and support your team, ensuring standards and brand values are consistently upheld. Maximise revenue through effective sales strategies, occupancy management and upselling. Oversee shift procedures including opening/closing checklists, daily sales reporting, and cash handling. Manage rotas, labour levels and departmental scheduling. Maintain strong communication across all hotel departments, fostering a culture of teamwork. Ensure policies, procedures and safety standards are always followed. About You Proven experience in a Front of House leadership role within a hotel or hospitality environment. Confident managing teams and leading from the front, especially during busy shifts and matchdays. A natural people-person with excellent communication and problem-solving skills. Organised, detail-focused, and commercially minded. Flexible and reliable, available for weekday and weekend early and late shifts. Passionate about hospitality and delivering memorable guest experiences. Why Join Hotel Football? Be part of an iconic Manchester hotel with a unique brand and strong team spirit. Develop your career in a supportive, values-driven environment. Enjoy the buzz of working matchdays in a venue that celebrates football at its core. Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips! Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey. Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.