Job Title: Technical Support Engineer (Electrical Bias)
Location: Office based role in Milton Keynes
Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday
Job Type: Permanent, full time
The Role:
SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLC’s or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the SMC product. Supporting sales growth by training and proactive promotion of existing and new products.
Key Responsibilities:
Support for customer questions via phone and e-mail
Process requests for special products and variations
Analyse, check and report writing on customer product returns
New product development proposal activity
Market and competitor product analysis & understanding
Supporting sales force with customer visits and application development
Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
Degree, HNC or HND in Electrical Engineering or related discipline
Able to communicate proficiently via telephone and email with both internal and external customers
A methodical problem solver who is logical, organised and able to keep clear comprehensive records
Ability to clearly and effectively present technical subjects, face-to-face and via webinar
Experience working within an Engineering environment
Hands-on testing and diagnostic experience
Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
~ Hands-on testing and diagnostic experience
~Automation systems or system design experience
~ Previous experience or working within a Technical Sales Support or applications role
What We Offer:
The reason for our success is our people.
Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.
We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.
We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!
The Selection Process:
Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our SMC Offices.