Job Title:
Administrative Assistant
Location:
Swindon, Wiltshire (Dorcan area)
Reports to:
Office Manager
Working Hours & Conditions:
* Full-time role, standard office hours 08:30 - 16:30 Monday to Friday.
* Based at the Swindon factory / office location.
* Some standing / walking may be required for trade counter and stock checks.
Salary:
* £12.21 per hour
* This a temp to perm role
About The Client
A long-established, family-run trade supplier of high quality Liniar & Sheerline windows, doors and roof systems, operating from a state-of-the-art factory in Swindon. We supply both installers and the wider home improvement market.
Purpose of Role:
To provide administrative support to ensure efficient operation of the office and smooth coordination between sales, production, delivery and trade counter functions.
Key Responsibilities:
* General office duties such as answering phone calls, responding to email enquiries, greeting visitors and clients.
* Maintaining and updating customer and supplier records in the database / CRM.
* Processing orders: entering new orders, checking order details, liaising with production and delivery teams to ensure timely fulfilment.
* Managing the trade counter: processing customer purchases, preparing quotes, ensuring counter stock is correct.
* Managing schedules and calendars for relevant staff, booking appointments/meetings.
* Assisting with invoicing, basic bookkeeping and purchase orders.
* Preparing paperwork for deliveries and shipments.
* Maintaining office supplies, stationery and ensuring the office environment is kept tidy and organised.
* Supporting Sales & Marketing: help with brochures, catalogue updates, uploading product information, maintaining the gallery and videos (or coordinating with external parties).
* Handling internal communications: distributing memos, notices, ensuring staff are kept informed of schedules, deliveries, etc.
* Liaising with other departments (production, delivery, showroom) to ensure smooth flow of information.
Skills & Qualities:
* Excellent organisational skills and attention to detail.
* Good verbal and written communication.
* Comfortable using computers: MS Office (Word, Excel, Outlook), experience with databases or CRM systems.
* Ability to prioritise, multitask and meet deadlines.
* Team player, but able to work independently with minimal supervision.
* Friendly and professional demeanour, especially at front-of-house.
* Numerate, with ability to work with figures, invoices, data.
Experience & Qualifications:
* Previous experience in an administrative role
* Experience handling customer enquiries and order processing.
* A good standard of education; preferably GCSEs / equivalent in English & Maths