W LONDON - CONTROL YOUR BEAT
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
THE ASSISTANT B&F OUTLETS MANAGER
The Assistant B&F Outlets Manager supports the B&F Outlets Manager in overseeing the daily operations of W London’s food, beverage, and event outlets. This role plays a hands-on leadership position — ensuring service excellence, smooth coordination across outlets, and consistent delivery of the W brand experience. Working closely with outlet supervisors, bar leads, and the culinary and events teams, the Assistant B&F Outlets Manager helps maintain high operational standards, supports team development, and drives guest satisfaction while ensuring compliance and profitability targets are met.
The Assistant B&F Outlets Manager lives the W brand — confident, energetic, and always in the action. They lead from the floor, inspire the team, and ensure every guest interaction — from the first breakfast plate to the final nightcap — delivers the distinctive, stylish, and vibrant experience that defines W London.
WHAT YOU BRING
1. Minimum 3–4 years’ experience in luxury or lifestyle hospitality, with at least 1 year in a supervisory or leadership role.
2. Strong understanding of premium food and beverage service and guest experience delivery.
3. Hands-on leader with a proactive, approachable, and solution-focused attitude.
4. Proven experience in breakfast service operations and knowledge of LQA quality standards.
5. Excellent communicator and motivator with strong interpersonal skills.
6. Flexible and adaptive to changing operational demands.
7. Passionate about hospitality, guest engagement, and the W brand culture.
8. Diploma or degree in Hospitality Management or related field preferred.
YOUR ROLE IN THE SPOTLIGHT
Operational Support & Floor Leadership
9. Oversee daily service operations across restaurant, bar, in-room dining, and event outlets.
10. Provide visible leadership on the floor, ensuring standards, pace, and energy align with W London’s brand.
11. Take particular ownership of breakfast service operations, ensuring smooth delivery, team readiness, and consistent quality that aligns with brand and LQA expectations.
12. Support shift planning, team deployment, and pre-service briefings.
13. Maintain smooth service flow and communication between the kitchen, bar, and floor teams.
14. Identify and resolve operational challenges quickly and effectively.
15. Ensure venue setups, cleanliness, and guest areas meet brand and safety standards.
Team Supervision & Development
16. Support and motivate outlet supervisors, bartenders, and service teams to achieve service and sales targets.
17. Conduct on-the-job coaching and training focused on guest interaction, service recovery, and brand storytelling.
18. Reinforce team accountability, engagement, and professionalism during every shift.
19. Assist in onboarding new team members and coordinating departmental training sessions.
20. Promote a positive and inclusive team culture aligned with W’s creative, bold, and vibrant ethos.
Guest Experience & Brand Engagement
21. Deliver a consistent, on-brand guest experience across all outlets and service points.
22. Ensure service standards meet LQA requirements, with meticulous attention to detail, timing, and tone.
23. Interact directly with guests, handling feedback and ensuring quick service recovery.
24. Support initiatives that enhance personalization and guest connection.
25. Ensure service moments reflect W’s unique tone, energy, and attention to detail.
26. Champion the guest journey from check-in to last call, ensuring continuity between outlets.
Events & Cross-Department Collaboration
27. Support coordination and execution of on-property events and activations.
28. Attend BEO meetings as needed to stay informed on event details and communicate service requirements to outlet teams.
29. Ensure seamless collaboration between Events, Culinary, and Operations teams for flawless execution.
30. Supervise service teams during functions, ensuring setup, service, and breakdown meet brand standards.
Financial & Administrative Support
31. Assist the B&F Outlets Manager in monitoring sales, revenue, and COGS targets.
32. Support with inventory checks, ordering, and stock rotation.
33. Maintain accurate records for shift reports, cash handling, and daily performance metrics.
34. Contribute to achieving financial goals through effective upselling and cost awareness.
Compliance & Standards
35. Ensure all health, safety, and food hygiene standards are consistently upheld.
36. Monitor adherence to liquor licensing and company policies.
37. Conduct regular service inspections and support implementation of corrective actions.
38. Maintain compliance with brand standards and operational SOPs.
YOUR EFFORTS, OUR APPRECIATION
39. Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
40. Service Charge - Paid each month!
41. Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
42. Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
43. Holiday - 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
44. Uniform - Complimentary dry cleaning.
45. Company Pension Scheme – Save for your future.
46. Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
47. Celebrate - Awards and Recognition Celebrations
48. BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
49. Events - Monthly Calendar of Associate Focused & Fun Events
50. Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
51. Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
52. Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
53. Spa Discounts – 30% discount in our Away Spa
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.