We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to provide feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding the store's performance and the role you play in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Keeping the store clean, tidy, and organized, with clear aisles.
* Potentially running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If applicable, duties include managing the Post Office operations, which require passing a background check; failure to do so will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or other life situations.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, bill payments, and more.
As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centres.
We are proud to be accredited Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For more information on accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.
Benefits include:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and exclusive colleague deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Access to exclusive savings via Colleague Deals
* Save as you earn scheme
* WeCare support services, including 24/7 online GP and mental health support
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Various flexible working options to suit your needs
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