We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and will constantly strive to improve the customer experience through exceptional visual execution and high customer service standards. Supporting the Product and Commercial Manager, you'll help develop the team and maintain operational standards, aiming to generate outstanding sales, KPIs, and high-performing teams.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
About The Role
What You'll Be Doing
* Deliver great product placement and 'wow' wearable outfits.
* Consistently uphold strong visual standards, keeping the customer journey at the forefront.
* Confidently duty manage all store operations including service, people, and processes.
* Support the Commercial / Product Manager in empowering the store team to prioritize customer experience in decision-making.
* Understand and utilize commercial tools to drive business actions.
* Take responsibility for store KPIs, including sales, stock loss, payroll, conversion, customer feedback, and RFID.
* Assist in managing store operations, ensuring health & safety compliance.
* Contribute to developing a motivated, engaged, and valued store team.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and stay updated on trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire your team.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and want to create the best customer journey!
Things To Consider
* This role is fast-paced, requiring adaptability to shifting priorities.
* Your ability to analyze customer feedback and sales data is crucial.
* Managing a diverse team requires strong emotional intelligence.
* The role involves hands-on tasks like product movement, floor resets, and stock management.
* Weekend work, public holidays, and seasonal periods are part of the job.
* Strong time management skills are essential to meet deadlines.
This Is For You
Join our diverse and talented team at River Island, where progression can take you in many directions. This is the start of your career with us.
What We Can Offer You
* Generous 50% staff discount & uniform allowance.
* Support with expenses, benefits, financial advice, and wellbeing solutions.
* Stores equipped with Kindness Cupboards for basic needs.
* Family support including maternity, paternity, adoption, and fertility treatments.
* Give as you earn scheme, 'Giver Island' day, and matched funding.
* Support for upskilling through training and qualifications.
* Bonuses, private pension, and holiday entitlement (28 days UK / 30 days ROI).
Keeping You Safe
We are committed to safeguarding our employees and promoting British Values, including democracy, rule of law, and mutual respect. We embrace diversity and encourage applications from all backgrounds. Flexible working requests will be considered unless operational needs prevent it.
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