It service manager

Key Responsibilities

* IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.

* Technical Support - Provide hands-on support across hardware, software, networks, and user issues.

* Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.

* User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.

* Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.

* Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.

* Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.

* Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required).




Essential Skills & Experience

1. Strong all-round IT capability across support, infrastructure, cloud, and service delivery.

2. Experience with