IT Help Desk Advisor Salary: £30,000 £35,000 (Depending on experience) Looking for a role where your people skills and passion for problem-solving can really shine? Were working with a friendly, fast-growing IT services company in Alderley Edge that's looking for a Help Desk Advisor ITto join their dynamic team. If youre someone who loves helping others, wants to feel genuinely valued at work, and enjoys learning new things, this could be the perfect next step for you. What the job involves As the first point of contact for clients, youll be the person they turn to when they need help and the one they remember for making their day easier. Youll: Speak to clients by phone and email, helping with their queries Solve everyday IT issues, or pass on more technical problems to the support team Build real, long-lasting relationships with clients (theyll know you by name!) Keep records of whats been done, so everything runs smoothly Work closely with your teammates to deliver top-notch service What theyre looking for You dont need to be an IT whizz just someone whos friendly, reliable, and wants to do a great job. Youll fit in well if you: Have experience in customer service, especially in IT or a helpdesk role Know your way around basic IT issues (like password resets or connection problems) Communicate clearly and confidently, both in writing and over the phone Are organised, proactive, and a great team player Want to grow your skills and take on more responsibility over time Whats in it for you A great salary : £30,000 £35,000 depending on your experience Supportive team environment : Youll be treated as a key part of the business, not just a number Career development : Theres room to grow, and your input is genuinely valued Lovely workspace : A modern office in beautiful Alderley Edge with good transport links Meaningful work : Youll be making a real difference to clients every day Ready to feel appreciated, supported, and challenged in all the right ways? Apply now via Totaljobs or call Suzy on 07711 965281 for a quick chat wed love to hear from you.