Support Worker Job Types: Full-time, Permanent Salary: £12.72 per hour (sleep-in £12.21 for 12 hours) Hours: 37.5 hours per week (with a sleep-in it is 47.5 hours) Location: Bristol About the Service Our client delivers specialist trauma-informed services across regulated and non-regulated settings, supporting women with complex and enduring mental health needs. Individuals supported may experience personality disorders, PTSD, trauma, self-harm, bipolar disorder, eating disorders, and schizophrenia. The service focuses on promoting independence, safety, and dignity, ensuring individuals are supported to stabilise, rebuild confidence, and move towards long-term recovery within structured and supportive environments. Due to the nature of the service and the needs of the women supported, this role is open to female applicants only. This is a lawful occupational requirement under Schedule 9, Part 1 of the Equality Act 2010, to ensure the safety, dignity, and wellbeing of service users who have experienced trauma, abuse, or domestic violence. About the Role As a Support Worker, you will manage a defined caseload and provide practical, emotional, and structured support to individuals with complex mental health and trauma-related needs. You will work collaboratively with healthcare professionals, families, and external agencies to ensure care is coordinated, compliant, and outcome-focused. This is a challenging but highly rewarding position requiring resilience, emotional intelligence, and confidence working in high-risk and complex environments. You will play a key role in supporting individuals to achieve greater independence while ensuring licence conditions and safeguarding responsibilities are upheld. The service operates across a structured weekly rota. Shift patterns are typically Tuesday to Saturday or Sunday to Thursday (preferences discussed at interview). There is an optional weekly 12-hour sleep-in shift, paid at £12.21 per hour following successful completion of induction. Key Responsibilities Manage and oversee a caseload, ensuring support plans and risk assessments are regularly reviewed and outcomes achieved Develop and implement clear, outcome-focused support and task plans Promote independence through practical and emotional support, including medication assistance Support individuals during periods of crisis, using proactive and flexible approaches Monitor engagement levels and develop strategies to improve participation Maintain strong communication with external healthcare professionals and agencies Build positive relationships with families and act as a key point of contact Support individuals to access education, employment, and community opportunities Oversee individual and communal budgets where required Raise safeguarding concerns appropriately and in line with local authority procedures Support with the upkeep and maintenance of service users properties About You Minimum two years experience supporting individuals with mental health needs (required) Minimum two years experience working with trauma (required) Experience working at Keyworker level NVQ in Health & Social Care preferred, or equivalent practical experience Strong understanding of the Mental Health Act and medication management Confident managing risk and working with complex cases Strong IT and record-keeping skills Excellent interpersonal and relationship-building skills Full UK driving licence required, with access to a vehicle preferred Enhanced DBS clearance required Whats on Offer Weekly rota provided Two Wellbeing Days per year (or option to convert to annual leave) Health Cash Plan (post-probation) Employee Assistance Programme Cycle to Work Scheme Blue Light Card discounts Early access to pay Crisis loan scheme Special Day leave (one additional day per year) Refer a Friend scheme Ongoing training and development support Apply Now If you are passionate about supporting individuals with learning difficulties to live meaningful and independent lives, we would love to hear from you. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required. What you’ll love about the Support Navigator role with us We are looking for a Support Navigator for our Specialised Trauma Services, which includes both regulated and non-regulated services. You will be dealing with clients who are suffering from various and complex mental health needs such as personality disorder, trauma, PTSD, self harm, bipolar disorder, eating disorder, and schizophrenia. Due to the nature of the clients you will be working with, we would require a female Support Navigator. Legal Basis for Female-Only Requirement: This post is restricted to female applicants under Schedule 9, Part 1 of the Equality Act 2010, which permits an employer to apply an Occupational Requirement where it is a proportionate means of achieving a legitimate aim. The legitimate aim is to ensure the safety, dignity, and comfort of clients who are women and have experienced trauma, abuse, or domestic violence. Due to the sensitive nature of the support provided and the personal circumstances of these clients, it is essential that the successful candidate is female. This requirement is objectively justified because there is no less discriminatory way to deliver these services effectively. You will be promoting independence, providing general support, helping with the upkeep of the properties, working towards personal goals, and providing emotional support, and support with medication management. We ensure clients can live safely, considerately and with dignity, whilst also adhering to the terms and conditions of their licence. This is an extremely challenging role and requires individuals who have a breadth of experience of working with people who have complex mental health needs. Role Responsibilities: Oversee the case load of service users you are responsible for to ensure all aspects of support are delivered, risks assessed and reviewed and outcomes met. Complete and review support plans with clear outcomes and actions that enable our service users to move towards independence and belonging. Promote independence and provide general support to our service users Complete and review clear task plans, ensuring they are followed, actioned and recorded by yourself and other members of the team. Complete, action, and review risk management plans whilst delivering creative, flexible and, outcomes driven support. Support the implementation of service users' personal goals and ensure monthly KPI targets are met and the cases you support are compliant. Support with crisis mitigation and resolution. Report on client non engagement and create strategies to improve engagement. Actively communicate with external healthcare professionals involved in clients support and understanding their roles and keeping them informed. Build strong relationships with family members and be the point of contact whilst positively representing the organisation. Enable service users to access and participate in their local community, including access to education and employment opportunities. Define & oversee individual and communal budgets and finances. Raise safeguarding referrals when required with relevant local authorities. Provide help with the upkeep of a client’s property This role is full time, working 5 days per week across Monday to Sunday. The shift pattern will be Tuesday to Saturday or Sunday to Thursday (you will be asked about your preference of a shift pattern at interview, and this would be considered, however we cannot guarantee that The core day hours are 37.5 hours per week and your salary will be = £24,862.50. There maybe an option of a weekly 12 hours sleep in shift which is paid at £12.21 per hour (once you have completed your induction) If you were to take on a sleep in shift, your total hours would be 47.5 hours (35.5hrs base paid at £12.75 and 12hrs sleep in shift paid at £12.21) = Total salary for that would be = £31,155.54 What we offer · A weekly rota is provided. · 2 Wellbeing Days a year or the option to convert to annual leave. · Cycle to Work Scheme · Employee Assistance Programme · Health Cash Plan (upon completion of probation) to allow staff to proactively take care of their health and wellbeing · Refer a Friend scheme · Blue Light Card - the UK’s largest discount service · Early access to pay · Crisis Loan · Special Day - a day off each year to celebrate your special day · We encourage and support our employees with further training and development. This could involve time off for studies and a financial contribution towards costs. Skills and attributes required from you: · NVQ in health and social care preferred or equivalent in experience · Effective interpersonal skills, with the ability and confidence to generate and build effective relationships with service users · Experience of working at Keyworker level · Strong IT Skills · Previous experience of health and wellbeing preferred. · Previous experience of working within mental health · Previous experience of working with people with trauma · Develop and maintain an understanding of the mental health act · Develop and maintain knowledge of medication regimes Other Requirements: · Enhanced DBS clearance. A full drivers licence is required and access to your own vehicle is preferable · Right to Work Status - there is no sponsorship available Job Types: Full-time, Permanent Pay: Up to £31,155.54 per year Benefits: Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount Application question(s): Are you eligible to work in the UK without requiring visa sponsorship? It is important to Maples that we are providing opportunities for people who live in Bristol and South Gloucestershire as part of our Social Value. Please could you confirm which of the following postcode areas you live within - BS2, BS4, BS5, BS13, BS1, BS3, BS6-12, BS14-16 Experience: Mental Health: 2 years (required) Trauma: 2 years (required) Licence/Certification: Driver's License and access to a vehicle? (required) Location: Bristol BS16 3RY (preferred) Work Location: In person