About the role
We are seeking two Operations Managers to join our Touchstone Bath team. This permanent position reports to the Portfolio Manager and offers a blend of on‑site and hybrid work. Working hours are Monday–Thursday 9:00 am to 5:30 pm and Friday 9:00 am to 5:00 pm. After an initial training period of up to three months, the role will allow three days of hybrid work from home.
Responsibilities
* Deliver property management services for Affordable Rent and Shared Ownership properties.
* Act as the daily lead, ensuring compliance with legislation, client SLAs, and internal procedures.
* Provide high‑standard customer service and maintain strong relationships with stakeholders.
* Lead line‑management, conduct appraisals and develop staff performance.
* Collaborate with the Portfolio Manager and other managers to establish best practice and uniform procedures.
* Maintain a safe working environment – a basic DBS check is mandatory.
* Uphold safeguarding policies and report concerns to protect customers and colleagues.
Qualifications
* Knowledge of the social housing property sector.
* Positive attitude and growth mindset.
* Sound financial skills and analytical/problem‑solving abilities.
* Excellent stakeholder engagement skills.
* Experience in line‑management and staff development.
Benefits
* Competitive holiday pay and sick pay.
* Pension with matched contributions.
* Professional training and development.
* Access to a range of discount programmes.
Equal Opportunity
We believe in a diverse, inclusive and supportive workplace. Under our commitment to diversity and inclusion, we offer guaranteed interviews to disabled, neurodiverse or former Armed Forces personnel who meet the essential criteria.
Safeguarding
Safeguarding is everyone’s responsibility. We enforce robust safeguarding policies and procedures and require all staff to uphold the highest standards, reporting any concerns promptly.
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