Customer Account Coordinator | Elland
Full-time, Permanent
We are looking for a Customer Account Coordinator on behalf of a well-established chemicals business.
This is a fantastic opportunity for someone who enjoys building relationships, staying organised and being the go-to person for clients.
If you're someone who thrives on keeping things running smoothly, juggling multiple priorities and delivering a great customer experience, this could be the role for you.
Company Job Title: Account Manager
What you'll be doing
* Managing client accounts and building strong, trusted relationships
* Responding to queries quickly and proactively, anticipating client needs
* Processing sample requests and production orders using internal systems
* Keeping clients updated, resolving issues and ensuring high satisfaction levels
* Coordinating with operations and warehouse teams to ensure timely dispatch
* Preparing documentation including shipping paperwork
* Monitoring back orders and keeping clients informed
* Maintaining accurate records, SLAs and client specifications
* Supporting month-end activities including reporting and invoicing
What we're looking for
Essential:
1. Strong communication skills, both written and verbal
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