Road Freight Operator - Time Critical Redditch Permanent | 44 hours per week - 4on4off (7am-7pm) An exciting opportunity has arisen for an experienced Road Freight Operator to join a fast-paced Time Critical transport operation. This role requires someone who thrives under pressure, enjoys problem-solving and has a strong background in freight forwarding and European transport planning. This is a hands-on, customer-focused role where you will manage urgent shipments across road and airfreight solutions, ensuring deliveries are completed efficiently, cost-effectively and to the highest service standards. Responsibilities of a Road Freight Operator: You will be responsible for: Managing customer enquiries and orders via phone and email Booking, planning and tracking urgent shipments Providing EU and UK transport quotations Offering time-critical road and airfreight solutions Handling line stoppage and high-priority situations Sourcing and negotiating with transport suppliers Maintaining clear communication with warehouse and operations teams Reviewing routes and suppliers to maximise profitability Ensuring all jobs are accurately entered, updated and closed on the system Obtaining PODs and completing documentation for invoicing Monitoring KPIs and maintaining system accuracy Escalating operational issues appropriately This role requires full control of shipment management from A to B, using solutions such as hand carry, airfreight and road transport to deliver results for customers. What We're Looking For: Proven experience in a similar freight forwarding or transport coordination role Strong European planning experience (essential) Sound knowledge of the transport and freight forwarding industry Confident communicator with strong customer service skills Highly organised with the ability to manage multiple priorities Comfortable working under pressure in time-critical situations Strong system and MS Office skills Commercial awareness and focus on profitability A proactive, "can-do" attitude CPC qualification would be advantageous but is not essential.