Job Specification: Multi-Trade Operative (Reactive & Voids)
Location: Hampshire & surrounding areas
Department: Responsive Repairs / Voids
Reporting to: Contracts Manager
Role Purpose
To deliver high-quality reactive repairs and void property works across social housing homes across Hampshire/ the M3 corridor. The role requires a skilled multi-trade operative capable of completing a range of repairs safely, efficiently and to a high standard, ensuring excellent customer satisfaction and compliance with company procedures.
Key Responsibilities
* Carry out a variety of reactive repairs in occupied properties, including carpentry, plumbing, plastering, painting, basic electrical work, and general maintenance.
* Complete void property refurbishment works to bring homes back to a lettable standard within required timescales.
* Diagnose issues on site and identify the materials, labour and time needed for each task.
* Ensure all works are completed to expected quality, safety and compliance standards.
* Maintain accurate records of completed works using handheld devices or job management systems.
* Work in residents’ homes with professionalism, care and respect, maintaining strong customer service at all times.
* Ensure safe working practices and adhere to Health & Safety legislation and company policies.
* Report safeguarding concerns, property conditions, and any follow-on works required.
* Liaise with supervisors, planners and the customer service team to ensure smooth delivery of repairs.
* Manage van stock, tools and materials responsibly, ensuring efficiency and minimal waste.
* Participate in out-of-hours rota (if required by the contract).
Skills & Experience Required
Essential:
* Proven experience as a Multi-Trade Operative within social housing, reactive maintenance or building repairs.
* Competent in at least two core trades (e.g., carpentry, plumbing, plastering, painting & decorating, tiling).
* Strong problem-solving skills and ability to work independently.
* Excellent customer service and communication skills.
* Ability to use smartphones/tablets for job recording.
* Full UK Driving Licence.
Desirable:
* Experience working on void property refurbishments.
* Knowledge of NHF Schedule of Rates.
* Asbestos Awareness, Working at Height, Manual Handling or similar training.
* Basic understanding of safeguarding and vulnerability when working in residents’ homes.
Personal Attributes
* Professional, polite and respectful when entering residents’ homes.
* Self-motivated with strong time management.
* Reliable, adaptable and able to handle varied workloads.
* Committed to delivering high-quality workmanship.
* Positive attitude and team-focused approach