Job Title: Repairs Administrator
We are recruiting for our client in B37
Department: Customer Service
Job Description
Role & Responsibilities
The Repairs Administrator is responsible for supporting the full repair lifecycle and the administration of spare parts orders. Key duties include:
* Accurately entering customer details and repair information into the computer system
* Calculating and providing repair estimates to customers
* Handling customers watches with care and attention, ensuring they are securely packed throughout the repair process
* Picking, packing, and dispatching spare parts
* Processing replacement offers to customers
* Contacting key accounts and private customers as required to facilitate the completion of repairs
* Dispatching items via the Royal Mail account website
* Producing daily invoices for chargeable repair jobs
Qualifications & Experience
* Proficient IT skills, including Excel, Outlook, Word, and Winman
* Ability to analyse watches to identify faults or defects
* Understanding of the commercial aspects of the repair administration process
Characteristics & Personal Qualities
1. Organised: Able to plan, prio...