Job Summary
Choice Facilities Services is looking for a dedicated, motivated, and dependable individual to join our team as Deputy Portering & Security Manager.
In this key role, you will coordinate and support the management of Portering and Security Supervisors, while also assisting in the day‑to‑day leadership of portering, security, waste, and transport teams across the service. You will work closely with the Operational Support Manager Portering & Security and the Hotel Services Manager, providing essential management support to ensure services run smoothly and efficiently. As Deputy Portering & Security Manager, you will play a vital part in delivering a safe, responsive, and high‑quality Portering and Security service for staff, patients, and visitors.
If you are ambitious, caring, a team player and strive to deliver high standards services, we would like to hear from YOU! Join a friendly, organised and positive working environment, and help deliver a wide range of high quality, effective and compliant Facilities Management, Procurement and Pharmacy Services.
Main Duties
* Support the management, co‑ordination and development of all operational support services in CHoICE run hospital sites, ensuring delivery of a cost‑effective service that meets Trust/CHoICE needs and complies with policies and statutory regulations.
* Provide direct line management to Operational Support Supervisors and offer mentorship to Trainee Facilities Assistant Managers.
* Make informed decisions in the absence of the Operational Support Manager when required.
* Manage, develop and support a team of Portering, Security and Waste Supervisors, as well as all other staff within Operational Support. Assist the Operational Support Manager in ensuring the service is delivered efficiently, cost‑effectively, and with accurate, timely data collection and reporting.
* Demonstrate integrity, impartiality and determination in driving continuous improvement and enhancing overall service quality.
Shift Pattern
Fully flexible to work 40 hours within 8 am–5 pm, with expectation to cover service needs when required.
About Us
City Hospitals Independent Commercial Enterprises Ltd (CHoICE) is a wholly owned subsidiary of South Tyneside & Sunderland NHS Foundation Trust. We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services, employing staff in functions such as cleaning, portering, engineering, procurement and pharmacy. Commitment, Care and Compassion guide our team in creating a safe, secure and comfortable environment for patients, staff and visitors. CHoICE offers flexible working and a range of benefits including a fitness centre, cycle‑to‑work scheme and childcare support.
We welcome applications from all backgrounds and support people from under‑represented groups.
Responsibilities
* Coordinate and manage Operational Support supervisors; support management of portering, security, waste and transport staff within Choice Facilities Services.
* Provide management support to the Operational Support Manager Portering & Security and Hotel Service Manager.
* Ensure services run smoothly and efficiently, maintaining high standards.
Person Specification – Qualifications
* Relevant degree level qualification or demonstrable equivalent experience.
Person Specification – Essential Personal Attributes
* Prepared to work flexibly to suit service needs.
* Team player who can work on own initiative.
* Problem‑solving ability.
* Positive thinker, innovative, and willing to complete necessary training.
Person Specification – Physical Skills
* Moving and Handling.
* Control and Restraint.
Experience
* Proven experience of managing staff.
* Previous NHS experience.
* Experience dealing with challenging behaviour.
* Experience dealing with confidential or sensitive issues.
* Substantial experience of working within a large complex organisation.
Desirable Experience
* Staff development and training.
* Project management.
* Experience of change management, especially in relation to organisational and professional culture.
Skills and Knowledge – Essential
* Proven leadership skills with the ability to provide direction.
* Excellent communication and interpersonal skills, including supervision and appraisal.
* Strong written and spoken English with demonstrable comprehension.
* Excellent organisational and prioritisation skills; ability to problem‑solve.
* Proficiency in Microsoft Excel and other spreadsheets, and ability to manipulate data and produce reports.
* Knowledge of management systems, inputting and extracting data and producing reports.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service check is required.
Employer Details
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
South Tyneside NHS Foundation Trust
Harton Lane, South Shields, Tyne & Wear, NE34 0PL
Website: https://www.choicesunderland.co.uk/
Reference Number
M9155-Z-EA-0226-17
Location
South Tyneside NHS Foundation Trust, Harton Lane, South Shields, Tyne And Wear, NE34 0PL
Salary
£33,127 to £40,327 a year (Permanent, Full‑time)
Application Deadline
Posted 17 February 2026. Please note the advert may close earlier than the stated closing date due to application volume.
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