Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace.
As a Host at Estelle Manor, you will initially support our outdoor summer activations, including pool service, before transitioning into other areas of the operation once the season concludes.
The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.
Here's a bit more detail on what we see you doing in this role:
Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
Striving to build genuine, lasting relationships with all guests and members.
Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
Capturing all member information and recording it on their guest profiles.
Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.
Who we are looking for?
A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the guest journey in our Living Room, Library and Terrace spaces from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service when visiting Estelle Manor.
Experience managing the daily operations, set up, standards, operating procedures.
Ability to perform under pressure and deliver results to deadlines.
Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
Excellent interpersonal, time management and organisational skills
Passionate about hosting and delivering exceptional guest experience with keen attention to detail
Whats in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated .
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
Biannual company socials plus smaller social and sports groups.
Exclusive staff rates and F&B discounts across sister properties.
Estelleversary gifting for all employees.
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
Goes without saying but we will feed you during your shift.
Cycle to Work scheme.
Added protection of our pension, health cash plan and life assurance schemes.
28 days holiday, inclusive of bank holidays, which increases with length of service.
Colleague Forums and Sustainability Committees to help create The Estelle Way.
Recommend-a-friend bonus scheme.
Uniform provided, cleaned, and pressed.
Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge:
Gratuities (tips) are paid on a pro-rata basis regardless of your role.
It is estimated that in 2026, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.
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