Overview
Welcome to First Fence - where security meets innovation! As industry pioneers in Security and Temporary Fencing, we’re committed to unbeatable service and competitive prices. Our dedicated team strives to exceed customer expectations.
Salary: £32,877.90 per annum, plus bonus and commission
Hours: 42.5 hours per week, Monday to Friday, between 08:00-18:00
Location: Swadlincote
Responsibilities
* Reporting to the Sales Manager, you will play a vital role in the development and growth of a select list of customer accounts.
* You will promote the business and the products/services we provide, working collaboratively with other departments.
* You will manage multiple developing client accounts to build solid relationships and maintain a professional image aligned with First Fence’s core values.
* As with a demanding sales role, you are required to be flexible, driven, and to use your own initiative.
Duties and Responsibilities
* Client Relationship Management: Build and maintain strong relationships with key accounts, provide support, and resolve issues promptly.
* Sales Management: Execute sales strategies, increase revenue through upselling/cross-selling, and achieve sales targets.
* Account Planning: Develop account plans, forecast sales, analyze market trends, and identify opportunities.
* Negotiation and Contract Management: Negotiate terms, manage contracts, and ensure compliance.
* Collaboration: Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
* Client Education: Educate clients, provide resources, and maximize the use of offerings.
* Reporting and Analytics: Track KPIs, use data for insights, and drive improvement.
* Customer Retention: Implement loyalty programs, monitor satisfaction, and retain clients.
* Problem-Solving: Proactively address issues, manage critical situations, and ensure customer service excellence.
* Compliance and Documentation: Adhere to regulations, maintain accurate records, and ensure accountability.
Skills, Qualifications, Experience and Competencies
* Relationship Building: Strong interpersonal skills and the ability to build trust with clients.
* Sales and Negotiation: Proven sales experience, effective negotiation skills, and a track record of achieving sales targets.
* Account Management: Strong organisational skills, ability to manage multiple accounts, and understanding of account planning processes.
* Market Analysis: Ability to analyse market trends, identify opportunities, and assess risks.
* Communication: Excellent verbal and written communication skills, including the ability to present information effectively.
* Problem-Solving: Ability to identify and resolve issues efficiently and effectively.
* Technical Proficiency: Familiarity with CRM systems, sales tools, and relevant industry software.
* Data Analysis: Ability to analyse data, interpret trends, and use insights to drive decision-making.
* Customer Service: Strong customer service skills, empathy, and a commitment to providing exceptional service.
* Adaptability: Ability to adapt to changing market conditions and client needs.
* Teamwork: Ability to collaborate effectively with colleagues across different departments.
Other Information
Join us for a career beyond ordinary. We value well-being and success and offer a range of benefits.
* Benefits Snapshot: Cycle to Work Scheme
* Discounts and Cash Back Benefits Platform
* Holistic Wellbeing Platform
* 24/7 Employee Assistance Programme
* 33 Days Annual Leave (inclusive of Bank Holidays)
* Employee Product Discounts
* Recognition Rewards
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. Our recruitment process is fair and unbiased, and we encourage individuals from all backgrounds to apply.
#J-18808-Ljbffr