Job Title: Inspections Administrator Hours: Part Time ( 22.5 hrs per week) - 5 days x 4.5 hrs or 3 days x 7.5 hrs The purpose of the role is to provide administrative and customer support in the day to day operation of the Inspection and Compliance departments. To provide efficient and effective support to the inspection services operations to comply with registration scheme requirements. To take responsibility for various inspection administration functions that integrates with the main operations of the Registration Department in line with the strategy of the organisation. This includes providing day to day administration and maintaining systems to enhance our service to clients. Inspection duties includes receiving and processing reports, giving feedback to registered technicians on corrective actions following non-conformance and providing support to the team of regional inspectors. The Inspection Administrator reports to the Compliance Services Manager who reports to the Registration Services Director. The job requires operation links with other members of OFTEC staff. KeyResponsibilities and Accountabilities Providing inspection administration for the OFTEC inspection system and providing support to the OFTEC inspectorate. Duties to include receiving reports and non-conformity feedback as well as inspector invoicing assistance. Checking of completed inspection reports for completeness. Receiving non-conformance evidence from registrants and processing to clear the finding. Filing of evidence to the inspection or non-conformity reference file Raising and dispatching customer letters generated from CRM for non-conformities or the job alert inspection system. Sending reminders to Registrants when non-conformity deadlines are due. Escalating files to Compliance once deadlines have passed. Providing day to day support to other departments as required. General Requirements Providing a satisfactory level of support both externally and internally. Operating computer system programmes as necessary. Dealing with telephone enquiries. Giving necessary cover in absence of other office staff. Providing support to the Compliance Department, Inspection Services Manager, Registration Services Manager and Inspection Services Co-ordinator on various projects Other duties as may be required from time to time as agreed with the Compliance Services Manager Person Specification Good level of education (to inc. GCSE Maths & English) IT Literacy Keyboard Skills Customer service/communication skills A ttention to detail Time management skills