Job Description This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role:
The Application Support Consultant role supports a variety of applications within the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.
What you'll be doing: Provide Senior support to underlying systems supported in the team.
Incident Management & resolution- support of functional escalations from the St. James's Place Service Desk (3rd line support) within the agreed team targets.
Point of contact for complaints
Assist in Technical Design and Application Architecture of project & Business As Usual (BAU) tasks
Consults on projects and aid in transition of Project work into BAU (support/warranty handover etc).
Deputise for team manager
Day to day liaison with 3rd party Application support providers, including governance meetings with our main vendors.
Supporting the Problem Management team by providing root cause analysis and Service Outage reporting.
Application Portfolio Management ensuring business application usage information is maintained.
Participate in the delivery of the team's overall objectives.
Documenting and recording change requests with the SJP Change Advisory Board.
Part of the On-Call Rota - supporting SJP application & systems out of office hours.
Who we're looking for: We are looking for a strong analytical approach, who enjoys finding real, long term solutions to Technical issues. A collaborator who enjoys sharing knowledge and enjoys asking questions to seek results.
Essential Criteria Demonstrable knowledge of cloud/web based applications such as AWS, Snowflake, Azure, Google Cloud or similar
Excellent proficiency is MS SQL Server including database administration and performance tuning
Exposure of working within a technical 2nd or 3rd line support function of managing and resolving IT Tickets and providing root cause analysis
Familiarity of IT Service management functions IE incidents, problem resolution and or/ Change Management
Desirable Criteria Awareness, exposure or experience using Salesforce
Experience within the Financial Service sector
A Degree in IT, Business Computing or Computer science or equivalent