About us
This post plays a key role in our cultural offers, ensuring the smooth running of front-of-house services, administration, and venue support. This role provides essential support across customer service, event delivery, room bookings, and private hires, helping to maintain a welcoming and professional environment for visitors, clients, and performers. Additionally, the role assists with marketing, social media, and promotional activities to enhance audience engagement and awareness of the cultural programmes.
Ambitious - Forward thinking, embracing new ways of working and investing in our future. Open - Open to different ideas and being accountable for the decisions we take. Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services. Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4 SPC 6 – 7 - £25,989 - £26,403 Pro Rata £13.47 - £13.69 Per Hour
Hours of Work / Working Pattern: Mon – Sun – Evening and Weekend Work is required
Main Place of Work: Penarth Pier Pavilion
The Vale of Glamorgan Council is seeking a motivated and customer‑focused Cultural Venue Assistant to play a key role in delivering high‑quality cultural experiences across our venues. This is an exciting opportunity to work at the heart of our cultural offer, supporting events, performances, and community activities while helping to create a welcoming and professional environment for all.
About the Role
The Cultural Venue Assistant provides essential front‑of‑house, administrative, and operational support to our cultural venues. You will be the first point of contact for visitors, audiences, artists, and clients, ensuring excellent customer service while supporting the smooth delivery of events, room bookings, and private hires. The role also contributes to marketing, social media, and audience engagement initiatives to promote our cultural programme.
You will work closely with the Cultural Venues Co‑ordinator, Wider Libraries and Cultural Services colleagues, and a wide range of internal and external stakeholders.
Key Responsibilities
Deliver a welcoming, professional front‑of‑house service for visitors, event attendees, and clients
Handle ticket sales, bookings, enquiries, and box office systems in line with GDPR requirements
Support venue administration, including contracts, purchase orders, bookings, and record‑keeping
Assist with the day‑to‑day operation of venues, liaising with facilities, caretakers, and event partners
Support the delivery of cultural events, performances, workshops, weddings, and private or corporate hires
Assist with marketing activity, including social media content, newsletters, website updates, and promotions
Help maintain safe, accessible, and well‑presented public and non‑public spaces
Support post‑event reporting and audience data analysis to improve engagement and development
About you
You are an organised, approachable, and customer‑focused individual who enjoys working in a lively, public‑facing cultural environment. You take pride in delivering excellent customer service, supporting events and venue operations, and contributing positively to the cultural life of the Vale of Glamorgan. You are comfortable balancing frontline customer interaction with administrative and operational responsibilities.
You will be able to demonstrate:
1. Experience of working in a customer‑facing role, providing a high standard of customer service
2. Experience of working in an arts, cultural, events, or venue setting
3. Experience of handling cash and using booking or ticketing systems
4. Experience of responding to enquiries, managing bookings, and carrying out administrative tasks
5. Good working knowledge of IT systems, including Microsoft Office and online booking platforms
6. An understanding of health and safety, emergency procedures, and accessibility requirements in a public‑facing environment
7. Awareness of GDPR and data protection requirements when handling customer information
8. Excellent communication and interpersonal skills, with the ability to remain calm and professional in busy situations
9. Strong organisational skills and the ability to multitask and work effectively both independently and as part of a team
10. The ability to support events and venue operations, including room set‑ups, event logistics, and liaison with organisers
11. An interest in marketing, audience engagement, and the use of social media and digital platforms to promote events
12. A proactive and positive approach to work, with a commitment to inclusive practice, equal opportunities, and safeguarding
13. Educated to GCSE level or equivalent, including English and Maths, with a willingness to undertake relevant training
14. A flexible approach to working hours, including evenings and weekends
15. The ability to travel between venues across the Vale of Glamorgan, with a willingness to speak or learn Welsh being desirable