Job Description
Technical Service Advisor – Permanent Opportunity
Shepshed | Office-Based with Occasional Site Work
Monday to Friday, 9:00am – 5:30pm | Salary: £31,000
We’re supporting the recruitment of a Technical Service Advisor to join a growing team on a permanent basis. This is a fantastic opportunity for someone with strong engineering knowledge and a passion for customer service to step into a varied and rewarding role.
You’ll be working closely with colleagues across all levels of the organisation, providing expert technical advice to distributors, internal staff, and end users.
Key Responsibilities
Deliver effective technical support via phone to distributors and end users
Support internal and external sales teams with technical queries
Diagnose and resolve engineering-related issues
Investigate and respond to customer queries and complaints
Process warranty returns in line with company procedures
Occasionally carry out external repairs and servicing
Assist with ad hoc projects as assigned by the Customer Service Manager
Perform other reasonable tasks as required
What We’re Looking For
Broad technical knowledge, ideally with an engineering background with ideally knowledge of compressor, conveyors and good mechanical knowledge
Previous customer service experience, including direct interaction via phone or face-to-face
Excellent telephone manner and communication skills
Strong attention to detail and ability to work under pressure
Good IT skills, including Microsoft Office and Windows
A clean UK driving licence
Enthusiastic team player with a proactive attitude
What’s in It for You?
Salary: £31,000
Discretionary annual bonus up to £1,500
Company pension scheme
Free on-site parking
Stable Monday–Friday working hours (no weekends)