Overview
* Job title: Security Response Officer
* Location: Birmingham, B3 3AX
* Company: CIS Security
* Job type: Permanent
* Hours: Average 36 hours per week
* Shifts: Days, Nights & Weekends
* Salary: £13.20 per hour
* Closing date: 06 October 2025
* Posting date: 08 September 2025
Summary
Do you have 5 or more years of customer service experience and a commitment to providing a friendly and secure corporate security service? CIS Security has an exciting opportunity for a Corporate Security Officer who will be an ambassador for CIS Security and the customer, presenting themselves professionally and delivering high-quality security and customer service to both customers and service users.
Job Requirements:
* SIA Licence required.
* Corporate Security, Concierge or Front of House experience for at least 1 year is an advantage.
* Ex-forces or police background would be an advantage.
* Excellent written and verbal communication skills and strong customer service abilities.
* Excellent command of English and good IT skills.
* Reliable, responsible, and punctual.
* Friendly, professional, courteous, and outgoing character.
* Professional appearance and immaculate presentation.
* Flexible in daily duties and willing to support additional events on site.
* First Aid qualification and CCTV SIA Licence are desirable.
* Ability to undertake 100% of all specific duties and provide required documentation and vetting information.
Job Responsibilities:
* Deliver high-quality guarding and customer service to customers and service users.
* Work effectively in a team or independently; be proactive and resourceful.
* Remain calm under pressure and handle confrontational situations confidently.
* Be physically fit to complete patrols internally and externally; able to stand/walk during shifts.
* Write incident and shift reports accurately.
* Maintain a friendly, professional, and courteous demeanor with open body language.
* Ensure visitors and staff are dealt with efficiently and that expectations are met or exceeded.
* Use and understand varied Access Control and CCTV systems and platforms.
* Compose and respond to emails professionally; communicate effectively at all levels within the corporate environment.
* Exercise command and control; communicate effectively with peers and management.
* Understand the Corporate Escalation Process; escalate and disseminate information promptly during emergencies or incidents on site.
* Perform opening and closing procedures, patrolling, reception duties, access control, answering calls, and conducting emergency procedures.
Benefits:
* Health care plan (HSF)
* Perk Box (HSF) – discounts & offers
* Cycle to work scheme
* Tailored site uniform
* First-class training to develop skills
* Opportunities for career development
* Long service and employee recognition awards
CIS Security has provided manned guarding services since 1972 and remains a reliable security provider in England. We work as a team to deliver operational excellence and believe our service is unparalleled in the security industry.
CIS Security Ltd is an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if you have not been contacted within three weeks of initial contact, you have not been successful on this occasion.
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