Client Local Authority in Newham Job Title Resident Complaints Officer(Waste Services) Pay Rate £18.92 an hour PAYE/£24.63 an hour UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 Month Contract Location FULLY OFFICE BASED 5 DAYS A WEEK- 1000 Dockside Rd, London E16 2QU Description Overall Purpose of Job: To provide quality technical and administrative support to the Waste collections service ensuring processes and procedures are delivered in a timely and efficient manner. Supporting the Council's vision and providing a consistently high quality, cost effective and timely administrative support service. Ensuring that a professional administration function is delivered to a high level of accuracy and to corporate standards. Deal with enquiries from the public, other service areas and third party organisations in a manner that embraces the principles of customer care. Key Tasks and Accountabilities: Undertake a full range of operational business back office support to front line Waste Collection Staff - maintaining corporate statistical data of collections and staff assigned to those collections to provide support to the Waste Collection Team Leaders and the Operational Managers. To produce daily 'situation' reports to analyse tonnage and outstanding missed collections reporting the outcomes to the Operations Managers to support of allocation of work to Waste Collection Staff. First point of contact for complaints forwarded from the public to Councillors and also direct complaints from members of the public and respond to challenging complaints received via email and telephone and responding directly to these complaints within set timelines, escalating where necessary to the Operations Managers. Provide support to the Waste Collections Team on specific tasks or projects and assist in the development and improvement of procedures and systems. Collate staffing information as required for onward submission, treating information sensitively and in confidence.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website