Shoalter Automation (UK) Ltd is currently seeking Customer Service Officer on behalf of our parent organisation, the HKTV Group. Founded in 1992, the HKTV Group has a long and successful history in the liberalisation of the telecommunications market and the promotion of cutting-edge technology and applications. HKTVmall, a wholly-owned subsidiary of Hong Kong Technology Venture Company Limited, is the largest 24-hour online shopping destination in Hong Kong. HKTVmall offers a comprehensive range of services, including online shopping, marketing & digital advertising, big data analytics, intelligent logistics & fulfilment, and physical O2O stores. Our goal is to merge all aspects of business, trade, retail, finance, and daily life onto a single digital platform, creating a distinctive digital ecosystem. In order to support our unprecedented and ongoing growth, we are expanding our UK-based MediaCityUK operation to include an additional Junior DevOps Support Engineer This individual will become part of our dynamic and dedicated Network Operations team. Job Description Assistant Team Leader Role & Responsibilities To be a Assistant Team Leader of Customer Service Department Provide effective solutions to enquiries/ complaints from CS frontline staff and customers within a predefined time frame in a professional manner Ensure adherence to policies for attendance, established procedures etc Monitor team performance and report on metrics Address customer complaints and escalate to Customer Service Supervisor when needed Frequently attend training sessions to improve knowledge and cascade to the team-members Ensure compliance with company standards Communicate job expectations and coach employees Assistant Team Leader Requirements & Qualifications Diploma or above with a minimum of 3 years customer services experience Decent written and verbal ways of responding Proactive, analytical, independent, service-oriented and possess good communication and negotiation skills Excellent command of English, Cantonese and Mandarin Proficiency in Chinese word processing & MS Office is essential Excellent service manner, self-motivated, detailed-minded and willing to work under pressure We offer competitive compensation, benefits package, and opportunities for career growth. If you are a dedicated individual with exceptional leadership skills and a passion for delivering outstanding customer service, we would love to hear from you. Shoalter Automation (UK) Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those from underrepresented groups. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Shoalter Automation (UK) Ltd is a direct employer, we do not deal with agencies