Location: Southport Salary: £29,841.24 Closing date: Thursday 21 August 2025
Chapelhouse is a leading motor retailing group that has been in business for 35 years, with 10 branches across the Northwest specialising in MG, Suzuki and our new brands Omoda and Jaecoo. In previous years we have been shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Dealer Group of the Year' by the Motor Trader Awards and we are now looking for an enthusiasticService Administratorto join our team.As a company we offer a wide range ofindustry-leading benefitsfor our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work.
These benefits include:
* Up to 34 days of paid leave a year
* Time and a half overtime pay
* Employee of the Month scheme with prizes including holidays to the Company apartment
* Confidential Wellness Support and Medicash Benefit
* Brand specific training
* Manufacturing training and paid for accreditation
Job Purpose:
To build customer confidence in the company by delivering a consistently professional service, ensuring the highest standards of courtesy and efficiency in all customer interactions. Accurately document customer requirements, vehicle details, and service histories, securing proper authorisation for all work undertaken. Maintain an effective customer follow-up system and manage the service department loading schedule to support smooth and efficient operations.
Key Tasks And Responsibilities:
* To ensure customer awareness of all products and services available.
* Ensure accurate invoicing and job costing in the Service Department.
* To maintain a high level of Customer Service and Satisfaction.
* To control clerical work and administration.
* Warranty repairs to be authorized after inspection, or by agreement, in accordance with manufacturers and dealership policy.
Duties:
* To ensure reception area is staffed at all times or by agreement with management.
* To ensure that customers read the repairs / servicing details on the job card and sign the relevant section in agreement.
* To accurately maintain document control systems.
* Maintain effective liaison with customers and other members of workshop staff.
* Maintain effective liaison with other departmental staff where appropriate.
* Ensure feedback of information to appropriate persons of any customer problems.
* Notify customers where necessary of completion of work.
* To ensure any interpretation of warranty work and the policy on warranty claim is clearly identified to the customer.
* To ensure courteous and cost-effective use of telephone.
* To ensure a high standard of personal and dealership presentation in the service reception area at all times.
* To maximize customer retention by means of loyalty schemes.
Experience And Qualifications Required For The Role
* Ability to communicate clearly and concisely with customers and other staff members.
* Ability to accurately record all relevant information.
* Ability to receive and register payment for work carried out, accurately and precisely.
* Ability to handle customers effectively.
* Up-to-date knowledge of vehicle legislation and of trade practices.
* Up-to-date knowledge of warranty procedures and documentation.
* Up-to date knowledge, where appropriate, of computerised recording procedures.
If you like the sound of working for us and think you can deliver the skills that we need, don't hesitate to apply today.
All applicants must have the Right to Work in the UK.The Company does not currently have a sponsorship licence and therefore unable to offer sponsorship.
We reserve the right to close this vacancy earlier should we find a suitable candidate.
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