JOB TITLE VALETING SERVICES MANAGER
IMMEDIATE MANAGER HEAD OF VALETING – OPERATIONS
JOB PURPOSE
To maximise efficiencies of all revenue generating valet assets including development of appropriate reporting.
The Valeting Services Manager will assist in the management and performance of Motor Fuel Group’s:
* Valeting equipment Maintenance & Repair
* Third Party Relationships with all suppliers
* Negotiate maintenance & service contracts to ensure best value for Motor Fuel Group
* Third Party Revenue Streams – predominantly hand car wash tenants
* Facility Management System Control
* Invoice Approvals
* Project Management (Regional & National as required)
* Quality Control
* Training
* Health & Safety (emphasis on contractor safety)
MAIN ACCOUNTABILITIES
Under the supervision of the Head of Valeting - Operations:
* Day-to-day management of all valeting assets within the business, ensuring maximum up time & minimum downtime
* Contractor relationships, including regular performance reviews
* Managing a betterment budget of circa £2 million to ensure that valet equipment is replaced as & where required to the best benefit of Motor Fuel Group
* Working with the Development team to ensure that the correct valet equipment is in place on all developments (NTI, KDRB etc..) to gain best ROI for the business
* Management of national projects as allocated by Head of Valeting – Operations
* Administration of FM system
* Maintaining day to day Operational and Health & Safety standards across Third Party Revenue Streams – i.e Hand Car wash tenants
* Liaise with Retail Operations as well as Customer Service Administration to assist in timely and appropriate resolution of customer enquiries and insurance matters.
* To support and carry out duties as instructed from time to time from the relevant line manager(s)
* Weekend national coverage working is required on a rotational basis in line with the team rota
DIMENSIONS
Financial
Under the supervision of the Head of Valeting - Operations:
* Maintenance Budgets circa £2,000,000 per annum
* Betterment budget circa £2,000,000 per annum
Staff
Working with key stakeholders in the organisation.
Other
This is a field-based position however the role will involve travel. Duties will require nights away from home and the Valeting Services Manager will be required to attend various management meetings and group sales meetings.
Weekend national cover on a rota basis for emergency response.
WORK CONTEXT
Operating Environment
Petrol stations operating in a highly competitive ‘price driven’ market dominated by the supermarkets and major oil companies.
Framework & Boundaries
* Ensure all Contract Maintenance and Maintenance Contractors work to agreed HSE requirements.
* Ensure all significant works are effectively managed.
* Improve Quality Control Management in all MFG assets.
* Support Manager, HSE with company integrated management systems.
* Support an effective purchase order and Contractor Management system.
* Support effective reporting of all Maintenance and Development activities across all stakeholders.
Organisation
To ensure all relevant revenue streams are managed and developed, costs are minimised and revenue is maximised on allocated responsibilities (which may vary) across the MFG estate.
COMMUNICATIONS
Subordinates
To liaise with the Area Managers and Regional Managers as required through contact by phone and email, one-to-one meetings, conference calls and regional meetings
Superiors
Have contact by phone and email, regular one-to-one meetings with Head of Valeting - Operations, Head of Valeting - Retail & all Senior Managers & Directors as required.
Contact the relevant Head of Valeting (Operations and Retail) at any time for advice on any day to day operational and other issues.
Other Contacts
Within the Company:
* Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.
Outside the Company:
* To liaise with suppliers and ensure procedures are adhered to.
* To work with Third Party and outside agencies as required.
* To liaise with Fuel Suppliers, Contractors where necessary.
* To attend review meetings and work committees as required.
COMPLEXITY
To operate effectively and efficiently and achieve given objectives within given time deadlines.
To have positive productive working relationships with all relevant Executives, Directors and Third Party suppliers/contractors, Regional and Area Retail Managers.
Desire for continuous improvement.
Mileage likely to exceed 40,000 miles per year.
KNOWLEDGE & SKILLS REQUIRED
* A good understanding of the MFG business model.
* Experience of working in both the forecourt and retail sectors.
* Experience of project management.
* H&S experience.
* IT skills and excel knowledge
* General commercial awareness.
* High self-motivation and discipline, strong work ethics and ability to prioritise duties.
* Ability to work independently.
* Ability to influence and engage.
* A good communicator with all audiences and levels.
* A good level of numeracy and attention to detail.