Nordson Test & Inspection, a leading provider of advanced inspection and testing solutions, is seeking a highly motivated and talented Sales Support who will join, for a temporary base of app. 6 months, our team in Aylesbury, United Kingdom. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. You, as Sales Support, will be involved with:
* Process and management of new systems and spare parts customer orders.
* Communication with direct customers, distributors and regional sales offices on the processing and delivering of orders.
* Arrangement of shipping/freight forwarding partners for safe and timely transportation of goods with appropriate paperwork.
* Liaison with manufacturing to ensure goods are available for on time delivery to customers.
* Pro-active communication keeping all parties informed of any changes affecting delivery schedules or plans.
* Spare part management of both chargeable and warranty items.
Role and Responsibilities
* Processing complete system orders, spare parts orders, ensuring all relevant paperwork is in place and communicated efficiently and effectively to relevant parties.
* Provide effective and efficient feedback and updates to both internal and external customers related to customer service activities.
* Liaise with associated departments to ensure the customer/agents/subsidiaries receive timely sales order processing, appropriate delivery schedule, efficient query resolution, well organised collection and shipping.
* Generate credit notes.
* Generate invoices.
* Generate reports and maintain data within Microsoft Excel, C4C and other databases.
* Prioritize ‘machine down’ part processing requirements.
* Follow company standard processes and procedures.
Skills and Qualifications
* Good standard of general education.
* Previous sales administration experience.
* Experience with Logistics, shipping, customs clearance, import, and export.
* Experience in a customer facing role and having the ability to establish good working relationships with customers.
* Ability to organise and prioritise workloads within a dynamic and hectic environment.
* Ability to act on own initiative, dealing with unexpected problems that arise.
* Ability to communicate both verbally and in writing with individuals at all levels.
Travel
* Occasional travel may be required.
Benefits
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.
About Nordson Test & Inspection
At Nordson Test & Inspection, we value diversity and inclusivity in all aspects of our business. We are an equal opportunity employer and welcome candidates of all backgrounds, experiences, and perspectives to apply.
Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.
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