Job Description
We are looking for individuals to be responsible for maintaining and optimising our work management systems, one of which is Totalmobile. You will be supporting teams to maximise the use of systems within our Infrastructure Teams. Our aim is to improve processes and employee experiences through the development of technology offering across our Business Unit.
Data captured by the Site Teams will support reporting and provide an overall real-time performance of where the Infrastructure Teams are at any given time.
This is a very dynamic requiring individuals who are going to take initiative and problem solve without support. We will offer support with personal development and the ability to learn new skills and training as you go.
Responsibilities
* Maintain system usage for office and site based operational staff
* Support and grow a wider Super User network who will help with simpler tasks within the system
* Supporting the transition from incumbent systems to Totalmobile
* Maintain and enable sub-contractors access to the Totalmobile Portal
* Point of contact for problem solving configuration of Totalmobile and new set ups and changes.
* Maintaining data integrity and configs consistency.
* Working with the wider team on projects such as Power BI dashboards and client integrations.
* Support with testing enhancements and new functionality releases.
* Liaise with clients, suppliers, and internal stakeholders to resolve data challenges.
* Working closely with the technical support team directly at Totalmobile.
* Keeping guidance documents, process maps video tutorial library is kept up to date. This task will be done alongside our Training and Engagement Lead.
* Ensuring data capture is maintained to facilitate project performance reporting.
* Provide weekly project performance reports to operational leads.
* As and when required, travel to operational sites and support requirements from the Teams.
Qualifications
Qualifications
* Confident in customer and internal stakeholder relationships.
* Strong problem-solving ability.
* Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
* An excellent communicator.
* Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
* Process and Document creation experience.
* Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook.
* Full UK driving license
Desirable
* Working with API’s
* Knowledge of XML or JSON files
* Experience working with Totalmobile
* Knowledge and usage of Power BI
Additional Information
Benefits
* Bike to work scheme
* 26 days holidays plus bank holidays
* Company pension
* Life insurance
* Private medical insurance
* Wellness programmes
* Choice of 1 day per week WFH
* Holiday purchase