Location: UK (remote working, with some in-person internal and client facing interaction expected)
Experience level: 5 or more years
As a Solutions Architect, you will enable Customers to discover the value of Altrata and co-create a vision of how they can use our offerings to reach positive outcomes. You will achieve success by establishing yourself as a trusted advisor through emotional intelligence, business acumen, product expertise, and general technical knowledge. You will operate in partnership with Sales Representatives, Account Executives, Account Managers, Customer Success, Product and Tech Support within Altrata, playing a critical role in both pre‑sales use case selling and post‑sales integration delivery projects.
The Solutions Architect is embedded within the Technology team to facilitate the close, available and expert support required to provide technical leadership. However, you will work alongside the Commercial team during customer interactions. You must be accustomed to understanding customer requirements and solving our customers’ most complex problems across a range of industries and use cases. Project management, problem solving and communication skills, paired with technical aptitude, will be the key to your success in this role.
You must have at least 5 years of experience designing solutions for customers and be able to hit the ground running in a fast‑paced environment. Experience of Data as a Service (DaaS) solutions is therefore essential.
Responsibilities
* Build and coach customers through their integration strategy with DaaS offerings including APIs, Data Feeds and other integrations (such as CRM Applications).
* Accelerate the adoption of our solutions through effective project management and identification of success metrics that provide insight into the success of our clients, driving time to value.
* Partner with clients to ensure long‑term success by connecting business, IT and Security priorities and ensuring all concerns are addressed.
* Build and maintain relationships with key customer business and technical stakeholders.
* Diagnose customer pain points and suggest solitions.
* Support Client Success & Account Management goals around client adoption, health and risk metrics
* Help Client Success & Account Management teams identify upsell or cross sell opportunities through discovery conversations and engagements.
* Lower the barriers to entry for customers who want to use Altrata Products and Services.
* Help Sales Representatives demonstrate and sell the value of DaaS solutions. Help the prospective customer understand the art of the possible and the path to a valuable integration with Altrata.
* Keep up to date with Altrata DaaS Product releases and future roadmaps to ensure you can communicate the most up to date information to the customer.
* Create and maintain customer facing integration documentation including Case Studies, Play Books, recorded demos and FAQs.
* Provide DaaS solution training and upskilling for internal teams.
Requirements
* 5 or more years in a customer-facing technical role (solution consulting, sales engineering, solution architecture, etc.).
* Primarily remote working and remote client conversations. However, there is an expectation to travel to Altrata UK office (located in London) for periodical in-person sessions, and an expectation to attend some in-person client meetings.
* Strong understanding of core CRM concepts, data architecture, and data analysis.
* Strong knowledge of DaaS concepts including APIs and Data Feeds
* For APIs - API Queries using REST (required) and GraphQL (desired), Postman collections),
* Ability to solve customer specific business problems and apply Altrata’s suite of solutions.
* Communication skills to effectively describe and demonstrate our vision to a wide variety of technical, non‑technical and executive audiences.
* Critical thinker with innate problem‑solving skills.
* Ability to drive client outcomes through dynamic, proactive project management.
* Ability to simplify and effectively communicate complex ideas.
* Ability to code / script in python or another similar language.
* Experience of tools: Jira and Confluence (required). Databricks or Snowflake (desired)
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