Head of facilities

Location: Heald Green - with Cross-Site working

Department: Support Services

Package: £57,528 - £64,750 per year, pro rata (Hospice Band 8a - Competency Based Framework)

Contract: Full Time 37.5 Hours Per Week - Permanent

Interview Date: July 7, 2026

Are you an inspiring leader with the vision to shape and transform our estates and facilities services? Can you demonstrate a track record of delivering service improvements, driving innovation and leading significant estates and facilities projects? Do you bring up-to-date professional knowledge, a strong focus on safety and compliance with experience of working within a regulated environment? You will be passionate about creating environments that support outstanding patient care, a collaborative colleague, and an engaging leader who can develop and inspire large, multidisciplinary teams. Most importantly, you will be wholeheartedly committed to the purpose and values of hospice care.

Main duties of the job

This is a pivotal role responsible for leading the strategic and operational management of estates and facilities services across two very different yet complementary hospice environments and associated trading operations. One is a brand new, state-of-the-art building that offers a modern, inspiring place to work, providing exceptional opportunities to introduce new ideas and ways of delivering services. The second is a well-established, purpose-built hospice that has been serving the community for over 40 years and now requires ambitious redevelopment. A key part of the role will be to shape this transformation, drawing on the innovation, learning and design of the new site to inspire the future.

The postholder will champion a hospitality mindset, ensuring patients, families, colleagues, and visitors experience safe, comfortable, and thoughtfully designed environments and facilities.

About us

At Moya Cole Hospice, theres one thing that motivates us and thats providing excellent care and support to those living with or affected by life-limiting Illnesses. Were continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. Youll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job responsibilities

Key Responsibilities:

• Lead the development and delivery of the Estates and Facilities Strategy.
• Oversee estates, maintenance, catering, housekeeping, reception and front-of-house services.
• Ensure compliance with all statutory, regulatory and health & safety requirements.
• Lead capital projects, service improvements and business continuity planning.
• Manage budgets, procurement and contract performance.
• Identify and develop income-generating opportunities within facilities and hospitality services.
• Drive a culture of customer service excellence, innovation and continuous improvement.
• Lead, inspire and develop multidisciplinary teams.
• Use data, technology and digital systems to improve performance and decision-making.

Person Specification

Qualifications

• Degree-level qualification in Facilities Management or equivalent experience with evidence of continuous professional development
• Membership of IWFM or equivalent professional body
• Recognised Health & Safety qualification e.g. NEBOSH, IOSH

Experience

• Significant leadership experience within estates and facilities management.
• Experience managing multiple service areas, such as estates, maintenance, catering, housekeeping or facilities operations.
• Strong knowledge of health & safety, compliance and regulatory requirements.
• Experience managing budgets, contracts and procurement.
• Proven ability to lead change and deliver service improvements.
• Excellent communication, stakeholder management and leadership skills.
• Strong digital and data analysis capabilities, including Microsoft 365 applications.
• Experience within healthcare, hospice or other highly regulated environments.
• Experience developing commercial or income-generating services.
• Experience managing capital projects and business development initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of People, Culture & Support Services

£57,528 to £64,750 a yearHospice Band 8a, Pro rata, Competency Based Framework