Responsibilities
* Use your retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder and support in-store campaigns.
* Manage effective stock processes through the Epos operation.
Qualifications
* Commercial awareness to deliver sales and meet deadlines, combined with the ability to plan and prioritise.
* Proven team leadership skills.
* Customer Service Experience.
* People management experience (reviews, 1:1s, volunteer recruitment, team meetings).
* KPI and target experience.
* Strong IT skills (administration, emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail or charity retail managerial experience.
* Health and Safety Knowledge.
* Minimal Microsoft Office packages or equivalent.
* High street retail/leisure/hospitality background.
* Merchandising/Stock rotation experience.
Benefits
* Competitive salary: £12.94 per hour (+ rewards).
* 37.5 hours per week over 7 days.
* 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric Vehicle Scheme.
* Healthcare Cash plan.
* Death in Service benefit.
* Staff discount of 10% on new goods online.
* Structured induction programme and learning and development opportunities.
* Access to Employee support programme.
Location: Sue Ryder Charity shop, 23a High St, Shepton Mallet BA4 5AA.
Hours: 37.5 hours per week over 7 days. Start time 8:45am, close time 5:15pm.
Equality, Diversity and Inclusion
Our commitment to equity, diversity and inclusion includes support for disabled applicants through an 'Offer an Interview' scheme and inclusive recruitment practices.
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