Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes to drive store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Build a positive team culture through recruiting, training, and developing your team to create a motivated, high-performing store.
* Analyse sales data and financial reports to make quick, informed decisions and respond to opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage, and motivate customers into purchasing by using the latest visual merchandising techniques; ensure displays align with brand guidelines.
* Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health and safety regulations.
Role Objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee engagement results meet or exceed company benchmarks.
* Keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of latest trends and competitors.
* Strong leadership skills with experience coaching and developing a team.
* Strong communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online
* Exclusive deals and discounts via TELUS Health platform
* Access to digital health and well-being services
* Health cash plans
* Internal development courses and opportunities for apprenticeships and accredited qualifications
* Company Sick Pay scheme
* Health Care Cover
* Discounted Gym memberships
* Life Assurance
* Access to colleague networks and opportunities to volunteer
* Incremental Holiday Allowance
#J-18808-Ljbffr